Frequently Asked Questions - Classes & facilities
Not only do we have a full team at the club at all times, that team is made up of trainers with the highest qualifications, who are on hand to answer any and all of your questions.
You'll find us at: 37 Fortune Green Road, West Hampstead, London NW6 1DR. Our entrance is set back from the street, just next to Fortune Green Park, at the side of Scavolini.
Sadly if you’re not checked in at the studio door by the start of class you will be marked as a "no show". We also want to avoid major interruptions to the flow of your classes and to make sure everyone has a proper warm-up.
We cannot allow you into a class if you arrive more than 4 minutes late. We want to be fair to the members that have arrived on time and are ready to get started.
Yes, If a class is full you can opt to join the waiting list.
You (and all on the waiting list) will be notified by email if a space becomes available. You must book the class yourself on a first come, first booked basis, there is no automatic booking.
If you have cancelled a class it will no longer appear on your booking dashboard.
Please go to members area to cancel.
We run a very clear and generous policy for class cancellations. You are able to cancel classes up to 4 hours before a class, after this time it is marked as a late cancellation.
‘Late Cancellations’ incur a charge of £7 and your class booking system ‘blocked’ until the debt is cleared from your account. Once paid you will unblock your account and be able to book further classes.
We offer ‘one free no show’ every 3 months as a goodwill gesture.
Paper towels cause unnecessary waste, so we ask that you carry a sweat towel at all times.
Yes Studio Society has powerful showers in separate cubicles.
Yes, and hairdryers and plug sockets. Please remember to bring a padlock for the lockers or you can purchase these from our vending machines.
There is no limit on how many classes you can enjoy per month; you can have up to 8 live bookings at any one time.
You can book classes in the members area of our website, on the touch screens in club or on your phone or tablet. You'll just need your email address and password handy to log in.