Frequently Asked Questions

Got a burning question? We've answered some of our most common ones, here. If you can't find the answer you're looking for, contact us and we'll get right back to you.

Not only do we have a full team at the club at all times, that team is made up of trainers with the highest qualifications, who are on hand to answer any and all of your questions.

In a word, no. We host virtual classes, as well as sessions with the trainer in the studio, so you can pick and choose. Find out more about our different classes, click here

You'll find us at: 37 Fortune Green Road, West Hampstead, London NW6 1DR. Our entrance is set back from the street, just next to Fortune Green Park, at the side of Scavolini.

Sadly if you’re not checked in at the studio door by the start of class you will be marked as a "no show". We also want to avoid major interruptions to the flow of your classes and to make sure everyone has a proper warm-up. 

We cannot allow you into a class if you arrive more than 4 minutes late.  We want to be fair to the members that have arrived on time and are ready to get started.

Yes, If a class is full you can opt to join the waiting list.

You (and all on the waiting list) will be notified by email if a space becomes available. You must book the class yourself on a first come, first booked basis, there is no automatic booking.

If you have cancelled a class it will no longer appear on your booking dashboard.

Please go to members area to cancel.

We run a very clear and generous policy for class cancellations. You are able to cancel classes up to 4 hours before a class, after this time it is marked as a late cancellation.

‘Late Cancellations’ incur a charge of £7 and your class booking system ‘blocked’ until the debt is cleared from your account. Once paid you will unblock your account and be able to book further classes.

We offer ‘one free no show’ every 3 months as a goodwill gesture.

Paper towels cause unnecessary waste, so we ask that you carry a sweat towel at all times.

Yes Studio Society has powerful showers in separate cubicles.

Yes, and hairdryers and plug sockets. Please remember to bring a padlock for the lockers or you can purchase these from our vending machines.

There is no limit on how many classes you can enjoy per month; you can have up to 8 live bookings at any one time.

You can book classes in the members area of our website, on the touch screens in club or on your phone or tablet.  You'll just need your email address and password handy to log in.

Studio Society offers special pre-opening membership options, but these have limited availability. These memberships offer reduced monthly amounts, giving you the opportunity to make great savings. By joining now and paying your first month in advance of the club opening  this guarantees your membership at the promotional rate. All introductory pricing is guaranteed for a minimum of one year, and members who join at an introductory price will be eligible for price protection.  For price protected members the initial joining price is taken into consideration when setting any future pricing.

Please contact us directly at the club to arrange access.

You are required to agree to the health declaration as part of the joining process. This is required to ensure you are safe to use the Studio facilities. 

Please consult your doctor if you are unsure.

We do not accept cash for membership payments.  Full membership requires a direct debit to be set up using a UK bank account.

Yes, if they aren’t a member they simply need to go onto the website and purchase a Class Pass.

Your login is your e-mail address and your own created password. This you create in the joining process.

Rather than a card, you will receive a pin and then get asked to complete a finger print scan on the portals in the lobby.

You can then use the biometric system to gain access to the club. 

Yes, A "class pass" is available to book on-line.

You are required to be 16 years old. Proof may be required.

Whatever level of fitness you're at now will be fine to join our classes. We're all about making sure everybody can take part, so we offer exercise progressions in every session, meaning you 

Yes we are, however there may be more restricted opening hours.

Simply press the intercom at the club entrance and someone will assist you.

From time to time we may need to increase the price of membership. We will give you at least 1 full months' notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase.

During this period you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice then the price of your membership will be increased in accordance with our notice.

It couldn't be easier – You may terminate your membership at any point by emailing c.service@harlandsgroup.co.uk with no less than five days notice before your Studio Society Direct Debit.

Security (2)

Yes. Our application form is secure, your details will be encrypted and personal details will be kept private.

To find out more, check out the privacy statement.

Yes, for added safety we have security cameras located throughout the building. There are also panic buttons in the studios .